We provide services including consultancy on clothing products, order processing, dispatch and delivery, and after-sales support to customers in the European Union.
Once an order has been confirmed, we will complete order fulfilment and dispatch within 5–8 days.
The total transit time is approximately 15–30 days (calculated from the date of dispatch).
We will respond to enquiries as promptly as possible on working days, generally within 24–48 hours.
Should any product have a quality issue, we will provide appropriate after-sales resolution in accordance with relevant EU regulations.
Please contact us via email, providing a detailed description of the issue and supporting evidence.
Our returns and exchanges policy, privacy policy and shipping policy are governed by the terms set out on their respective pages, all of which comply with relevant EU legal requirements.
Delays caused by force majeure, such as logistics delays, customs inspections, weather conditions or public holidays, shall not constitute a breach of service.
For any service-related enquiries, please contact us by email at: [email protected]